How to manage customer data in Help.center?

Hover over the customer's name to find the edit option. Click on it to delete the existing name and enter a new one.

We automatically group all conversations by the same customer email address. You can find these grouped conversations in the right-hand menu.

If you would like to perform a search, copy your customer's name or email and search inside your inbox. This will give you all the tickets related to your customer.