At Help.center, tickets received through AI Search, the widget, or email can also be forwarded to Freshdesk. This guide will walk you through the Freshdesk integration process.
Go to Settings
To open Settings, go to your Help.center dashboard and click on the gear shaped icon at the bottom left of your page. Click on Integrations under Inbox.
Add Freshdesk email
Enter your support email provided by Freshdesk, into the text box. Don't forget to save your changes.
Note
The suitable email address format should look like [email protected].
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