How to connect to a custom domain?

Your knowledge base website can be loaded on your custom domain. For example, the URL that looks like:

https://companyname.help.center

can be set to load on your subdomain like:

help.yourwebsite.com

Navigate to Settings, select General, then Domain, and enter your subdomain details. Finalize your changes by clicking on the save changes button.

Click 'Help.center nameHelp.center domain.help.centerCustom domainhttps://Add the following CNAME DNS record : help pointing to acmeinc.help.centerSave changes'

Update your DNS settings

You have to go to your DNS manager of your website to update your DNS settings. In the above example, we will need to add the following CNAME DNS record :

help.acmeinc.com pointing to acmeinc.help.center


Note

If you are unfamiliar with CNAME records or DNS settings, kindly contact your hosting provider or web development team. They can do this for you in a minute.

We use https://letsencrypt.org/ to automatically provision SSL certificates to make your custom domain support HTTPS. With this Automated Certificate Management (ACM) service, you will be free from all the hurdles of creating an SSL certificate and periodically renewing it.

Kindly consider donating to the non-profit organization - https://letsencrypt.org/donate/

Still need help?

Contact us

Knowledge Base