How to write help articles using AI agent skill of Help.center?

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The Help.center Agent Skill lets your AI coding agent manage help center articles directly. You can write, update, publish, and organize articles by simply describing what you want in plain language - without opening the dashboard. This skill follows the Agent Skills specification and works with any compatible AI agent, including Claude Code, OpenClaw, Codex and Cursor.

What You Can Do

  • Create and publish articles with well-structured HTML

  • Search and update existing articles while preserving unchanged content

  • Manage drafts, categories, and SEO metadata

  • Publish or unpublish articles on demand

Installation

Choose your AI agent below and follow the steps to install the skill.

Claude Code

Run this command in your terminal:

claude install-skill https://github.com/microdotcompany/helpcenter-skill

OpenClaw

Clone the skill directly into your agent workspace:

git clone https://github.com/microdotcompany/helpcenter-skill.git skills/helpcenter-skill

The skill will be automatically available to your OpenClaw agent. Learn more at openclaw.ai.

Cursor / Windsurf

Clone the skill into your project:

git clone https://github.com/microdotcompany/helpcenter-skill.git .skills/helpcenter-skill

Then add this line to your .cursorrules or agent config:

Read and follow .skills/helpcenter-skill/SKILL.md

Git Submodule

Add the skill as a submodule to your project:

git submodule add https://github.com/microdotcompany/helpcenter-skill.git .skills/helpcenter-skill

Manual Installation

Copy the SKILL.md file from the GitHub repository into your project and point your agent to it.

Setup

Before using the skill, you'll need an API key from your Help.center dashboard. Go to Settings > General > API and click Create API Key. Select the scopes you need, copy the key, and note your Center ID from the same page.

When you first use the skill, your AI agent will ask for these two values. Keep them handy.

Note: Your API key is shown only once. Save it somewhere secure before leaving the page.

Usage Examples

Once installed, just tell your AI agent what you want in plain language. Here are some examples:

  • "Write a getting started guide for our app" - Creates a new article with structured content

  • "Update the billing FAQ with the new pricing" - Finds and updates the existing article

  • "List all draft articles" - Shows unpublished articles

  • "Publish the article about authentication" - Publishes a specific draft

  • "Search for articles about onboarding" - Searches your knowledge base

How It Works

The skill teaches your AI agent how to use the Help.center API. When you ask it to do something, it follows a safe sequence behind the scenes:

  1. Searches for existing articles to avoid duplicates

  2. Reads the current content before making any changes

  3. Merges your changes into the existing content

  4. Creates articles as drafts by default

  5. Only publishes when you explicitly ask

Tip: Articles are always saved as drafts first. This gives you a chance to review before anything goes live.

Skill Structure

The repository contains four files:

  • SKILL.md - The skill definition with full API reference and instructions

  • AGENTS.md - Guidelines for AI agents working with the skill

  • README.md - Documentation

  • LICENSE - MIT License

Source Code

The skill is open source and available on GitHub: microdotcompany/helpcenter-skill. Licensed under MIT - free to use, modify, and distribute.

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