Actions looks at your support conversations and shows you what customers are asking that your help center doesn't answer well yet.
Actions is available on paid plans. For a full guide, see What are Actions?
Open Actions
Click Actions in the left menu of your dashboard.
What you'll see
Each action is sorted into one of three types:
Questions: things customers asked about
Issues: problems customers ran into
Suggestions: ideas customers shared
Each action also has a status: Open, Resolved or Dismissed.
Fill the gaps
From an action, you can:
Generate new knowledge, such as an article or an AI FAQ
Improve an existing article
Research the topic further
Once the gap is filled, the AI can answer the next customer who asks the same thing. Mark the action as Resolved, or Dismissed if it doesn't need any work.
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