# What is AI email Auto-Reply?

AI Email auto reply will help generate an automatic email reply to an incoming
email. It will analyse the email and based on it's AI knowledge it will try its
best to create an answer. This happens immediately as and when a customer email
is received.



If Help.center AI cannot find an answer, it will not send out an email.


HOW TO ENABLE AI AUTO-REPLY

To enable AI Auto-Reply, go to your dashboard [https://dashboard.help.center/]
and click on the gear-shaped icon to open Settings. In the Settings menu, look
for a subsection labeled AI Self Service.



Activate the AI email auto-reply feature by clicking on the toggle switch.

Once AI email Auto-Reply is turned on, AI will automatically analyze any
incoming email conversation and see if it is possible to generate an answer to
it. If yes, it will send an AI email with the AI answer.



Given below is an AI email structure. It will also have an option for the
customer to ask them if they want to resolve the request.